Cape Coral’s 311 Call Center introduces new software & app
Cape Coral’s 311 Online and CapeConnect App are transitioning to a new software system with a projected launch date of Feb. 22.
There will be a short window of downtime.
From Feb. 16 to Feb. 21 – online 311, including the app, will be unavailable, however, during this time users can still call 311 or send emails to 311@capecoral.gov
If currently using CapeConnect mobile app, users will receive push notifications when changes are taking place and will need to re-register for the new app
The new software will benefit users in a number of ways, city officials said.
The new system will:
Provide enhanced experience and usage
Improve responsiveness to citizen requests by the subject matter expert
Allow users to create an account and access their requests via the online portal
Provide follow-up tracking and documentation for reporting
Centralize processes that handle requests
Integrate with other Tyler products, such as myCivic mobile app (CBS software; EnerGov)
Source: City of Cape Coral