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City to discontinue accepting credit card payments over phone starting June 12

By Staff | Jun 9, 2017

Beginning Monday, June 12, the city of Cape Coral Customer Billing Services will no longer accept credit card payments over the phone for utility payments. Customers still can use their credit card to pay their utility bill via the city’s automated IVR payment system at 239-574-7058. The city is instituting the new policy to ensure compliance with the PCI Data Security Standard, which is vital for all merchants who accept credit cards, online or offline.

“Nothing is more important than keeping customer payment card data safe,” said City Manager John Szerlag. “Credit card fraud is increasing every year, and with wireless devices and cellular phones, the risk of fraud has never been higher. We must protect our customers against any possible credit card misuse when paying for utility services.”

In addition to the IVR automated system, customers can pay online at www.capecoral.net. Just select “I Want To,” “Pay” and “Water Bill.” Customers will need a full account number and the phone number associated with the account. The site is fully PCI compliant, and the city does not store customer credit card information.

Credit card payments also can be made in person at the Customer Billing Services counter or cashier window at City Hall, at 1015 Cultural Park Blvd. Hours are Monday through Friday from 7:30 a.m. to 4:30 p.m.

For more information, please contact a Customer Billing Services representative by calling 239-574-7722 or in person at City Hall.

Source: City of Cape Coral